Washito Support

Need help with bookings, payments, or your account? Use the options below and we’ll get back as soon as possible.

What to include in your message

To help us resolve your issue faster, please share:

• Registered phone number

• Vehicle number

• Order ID (if payment-related)

• Date/time slot (if booking-related)

• Screenshot of the error (if applicable)

Common help topics

Check your phone number, network connectivity, and try again. If you still can’t receive OTP, contact support on WhatsApp.

Add vehicle

In the app: Add Car → select brand → select model → enter your vehicle number.

Plans

Plans include Single wash, Monthly (30 days), and Quarterly (90 days). Pricing varies by vehicle model.

Time slots

Available slots depend on service availability. If you can’t find a slot, contact support.

Payment succeeded but plan not active

It may take a short time to sync. If it doesn’t update, share your Order ID with support.

Refunds / cancellations

Refund eligibility depends on service status and payment provider confirmation. Contact support with Order ID.

Account deletion

You can delete your account from inside the Washito app: Settings → Delete Account. This permanently deletes your account and associated data, subject to any legal/compliance retention requirements.

Policies

Terms & Conditions: /terms

Support hours

Typical response time is within 24–48 hours. For urgent issues, WhatsApp is recommended.